Operational Process Mapping
Often organizations are asked to move fast – changes happen and the workforce adapts, but the documentation of these changes is sometimes ambiguous, ill-defined, incomplete or non-existent. The lack of documentation and clarity of processes can then lead to challenges going forward. It is often difficult to carve out the time and the resources to take a step back and examine the processes, document them with detailed process maps, and identify any issues, inconsistencies, or opportunities for improvement.
Vantage Point Results
Identify and interview key facilitators and create detailed operational process maps of current processes and pain points.
Meet with various staff to gain an understanding of the roles, responsibilities, and services provided by the organization
Created detailed process maps outlining current state processes, challenges and limitations, lack of processes and confusion areas, as well as successes.
Facilitate a workshop to validate and clarify process while developing recommendations for streamlined processes, organizational changes, and technology enhancements for the future state.