Vantage Point

• Transformed Student Services Department to excel in proactive student outreach
• Wrote and implemented college counselor training
• Analyzed, rewrote, restructured college website for higher conversion rate
• Worked with third-party vendor to set up a virtual call center
• Trained college representatives in call center usage and best practices
• Crafted specialized college call center reporting
• Provided quality assurance and reporting for college counselors
• Assisted in the development of a segmented marketing plan for a university
• Developed a student retention process and online student support tools for the United States Army
• Created marketing materials (print and HTML e-mails) for a university's marketing program
• Defined future state processes and system design for the Unites States Army's online university for its Active Duty Soldiers, GoArmyEd
• Developed a Success Course for at-risk students
• Defined future state requirements and an implementation plan for creating a one education portal for the United States Active Duty Army and the United States Army Reserve
• Defined requirements for and conducting vendor selection for a customer relationship management system to support an HR shared service center at Providence Health and Services
• Provided project leadership to a university to redesign its Website and branding strategy
• Developed a 5 year IT Strategic Plan for a university
• Currently developing a military-side website for a university
• Currently developing a training program for outsourced university military counselors
• Staffed Coast Guard/National Guard New Orleans office for university clients